Privacy Policy
Touchline UK are are committed to protecting your privacy.
You have rights relating to your personal information:
- The right to be informed about how we use your personal information
- The right to access the personal information we hold about you, including access to confirmation that your information is being processed
- The right to have your personal information changed if it is inaccurate or incomplete. You can edit your personal information at anytime in My Account
- The right to request that we delete or remove your personal information and/or prevent us from processing your personal information, in certain circumstances
- The right to obtain and reuse the personal data we hold about you for your own purposes
- The right to complain to a supervisory authority
- The right to stop receiving any direct marketing messages or the processing of your data based on legitimate interests.
- You can unsubscribe from marketing emails and from other marketing messages at any time:
- By clicking the "unsubscribe" link in any email
- By contacting us on 01925 413 777.
Personal information required to process your order
In order to process any order, we require your details including your name, billing address, delivery address, telephone number and email address.
Your email address is required as a means of identification to allow you to access order placement area of the site and so that you can be updated with the progress of your order. Your phone number is only used to contact you if there is an issue with your order.
All data is securely stored on our systems and is never distributed to any third parties.
Failing to provide adequate personal information for us to process your order could result in the inability to fulfil your order.
We do not and will not sell your details to any third party. However, we share your details with the following categories of companies necessary to fulfil our service and product requirements to you, as well as to optimise your experience on our website:
- Couriers - We work with UPS courier services to deliver your order to you
- Payment service providers - We work with PayPal and other providers to perform our contract with you
- Professional Service Providers - We work with marketing agencies, website hosts, overflow print/embroidery partners, software services and customer relationship management systems in order to help us run our business effectively.
We may use your email address and phone number to send you marketing emails or marketing SMS messages if you “opt in” to our email or SMS offers list when placing your order, or at a later point. We will only do this with your consent.
We may process your personal information for certain legitimate business purposes, which include the following:
- To send you direct marketing communications which we think will be of interest to you
- To carry out analysis to optimise and improve our services and communications to benefit our customers
- To identify and prevent fraud
- To personalise the website to tailor our offering to you
- Suppressions – to ensure you no longer receive marketing communications if you have unsubscribed
How long we keep your personal information
We keep your personal information for as long as is needed to provide our service to you, or for as long as you have your account with us.
Security of your information
Touchline UK is fully PCI compliant, no payment data (such as credit or debit card numbers) are stored on our systems.Privacy Policy
Touchline UK are are committed to protecting your privacy.
You have rights relating to your personal information:
- The right to be informed about how we use your personal information
- The right to access the personal information we hold about you, including access to confirmation that your information is being processed
- The right to have your personal information changed if it is inaccurate or incomplete. You can edit your personal information at anytime in My Account
- The right to request that we delete or remove your personal information and/or prevent us from processing your personal information, in certain circumstances
- The right to obtain and reuse the personal data we hold about you for your own purposes
- The right to complain to a supervisory authority
- The right to stop receiving any direct marketing messages or the processing of your data based on legitimate interests.
- You can unsubscribe from marketing emails and from other marketing messages at any time:
- By clicking the "unsubscribe" link in any email
- By contacting us on 01925 413 777.
Personal information required to process your order
In order to process any order, we require your details including your name, billing address, delivery address, telephone number and email address.
Your email address is required as a means of identification to allow you to access order placement area of the site and so that you can be updated with the progress of your order. Your phone number is only used to contact you if there is an issue with your order.
All data is securely stored on our systems and is never distributed to any third parties.
Failing to provide adequate personal information for us to process your order could result in the inability to fulfil your order.
We do not and will not sell your details to any third party. However, we share your details with the following categories of companies necessary to fulfil our service and product requirements to you, as well as to optimise your experience on our website:
- Couriers - We work with UPS courier services to deliver your order to you
- Payment service providers - We work with PayPal and other providers to perform our contract with you
- Professional Service Providers - We work with marketing agencies, website hosts, overflow print/embroidery partners, software services and customer relationship management systems in order to help us run our business effectively.
We may use your email address and phone number to send you marketing emails or marketing SMS messages if you “opt in” to our email or SMS offers list when placing your order, or at a later point. We will only do this with your consent.
We may process your personal information for certain legitimate business purposes, which include the following:
- To send you direct marketing communications which we think will be of interest to you
- To carry out analysis to optimise and improve our services and communications to benefit our customers
- To identify and prevent fraud
- To personalise the website to tailor our offering to you
- Suppressions – to ensure you no longer receive marketing communications if you have unsubscribed
How long we keep your personal information
We keep your personal information for as long as is needed to provide our service to you, or for as long as you have your account with us.
Security of your information
Touchline UK is fully PCI compliant, no payment data (such as credit or debit card numbers) are stored on our systems
Cookies
eu_cookie_law - this stores whether the EU Cookie legislation notification on the site has been acknowledged.
XSRF-TOKEN - prevents malicious cross-site request forgeries.
Ow - identifies the user, avoiding the need to log in on every page visited or when performing an action requiring authentication.